Life’s too short not to be happy…. and if you’re not happy with your purchase – then we’re not happy! However, that being said – we’re a small business, supporting small artisans, and small batch production – so please respect our need to have a restricted return policy.
Items must be returned to us within 14 days of the original purchase date to be eligible for refund. Customer is responsible for coordinating return shipping and covering the cost. We are not responsible for packages lost or damaged in return shipment back to us. We encourage you to use tracking and in most cases, insurance.
Items that are received after 14 days from the original purchase will not be eligible for a regular return, refund, or exchange. We will contact you when receiving a late return on restocking fees or whether the item will need to returned to you. We are not responsible for covering the return shipping to you in the event of late returns. Items that are received without all tags attached and original packaging may not be accepted for return, due to the increase in return fraud.
At Stonecrafts International, we take utmost care about the quality of each product during the manufacturing process and a team is assigned to do Quality Check before dispatching the order. In case, if you have received the defective or broken product during transportation, you are request to email us on [email protected] within 48 hours with pictures and description. We will either replace the product or refund the full amount depending on the availability of the product.
Following Policies Apply For Any Cancellations On Our Website
- The processing of the order starts as soon as it is received. However, if you want to cancel the order due to any reason, the below-mentioned conditions are applicable:-
- 1. Cancellation of order is allowed prior to dispatch of order from our warehouse.
- 2. No cancellation would be allowed once the order is shipped. In case of any clarification or query related to cancellation or return kindly contact our customer care @08650000100 or write to us [email protected]
Request received after 48 hours will not be considered valid.